ING Bank Australia customers were left speechless. The app did not grant access to customer funds as it crashed early Wednesday morning. ING Bank Australia issued a statement notifying the public that it was aware of the situation. The bank said, “We are aware that some customers are currently experiencing issues accessing the ING app and website.” They continued, “Our team is investigating this issue, and we will provide further updates shortly. We are extremely sorry to any customers who have been impacted.”
Customer Complaints – ING Australia
Customers of ING Bank have reported issues with accessing their accounts through the online bank services.
Customers were writing posts on X. Someone wrote, “ Just has a purchase declined. I did a payID transfer to my CommBank account as a workaround to complete the purchase, and funds didn’t go through.” Another said, “ Getting a bit embarrassing for you guys now isn’t it.”
Close to 10 am, the ING Bank Australia wrote on social media, “ Services are returning to normal. Most customers should now be able to access the ING app and online banking and make payments and transfers.”
The bank went on to say, “As we complete the restoration, some overseas customers may be experiencing issues accessing the app and online banking. We will provide updates on our socials. We sincerely apologise to any customers who have been impacted.”
The Customer complained that this is not the first occurrence of an outage at ING Bank Australia; over the past several weeks, the bank has suffered multiple outages.
Think Twice Where Your Money is Safe
Australians were left out of pocket after this bank outage on Wednesday. Many have come to believe that official, verified banks are the safest place for their personal assets, but today, this was proven wrong. Experts have recommended time and time again to have a second plan in tow, and today is the day to take that extra precaution.
Do your research and ensure your money is where it should be today.
Is ING Australia a safe bank?
ING is a good bank with excellent customer feedback. Despite the recent glitches ING Bank Australia has been experiencing, they strive to provide an overall easy and smooth banking experience. Funds are safe within the ING system.
Is ING considered a big bank?
The ING Bank of Australia is one of the largest banks worldwide. It has over 60,000 staff members and 40 million customers in various countries.
What does ING stand for?
ING stands for the Internationale Nederlanden Groep. This is the name of the Dutch company that owns the bank.
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